March 17, 2020
Dear Valued Customer:
The COVID-19 Coronavirus was an unexpected shock to all of us. During difficult times like these, communication with our customers becomes even more important. We are fortunate thus far to have been able to continue to operate in this environment and are happy to be able to continue to support our customers. To do so, we are doing the following:
- Following local and national government mandates where we operate to keep our plant open and our people safe;
- Engaging with all critical suppliers to track availability of raw materials;
- Engaging with supplemental suppliers to ensure safety stock availability should their support be necessary.
Currently, there are no known issues with our ability to meet the demand of our open order book. Additionally, based on current information, we do not anticipate any interruption in our continuity of supply in the near term. Our manufacturing facility is open, and we are fortunate to have manufacturing capacity to serve customers.
As you are aware, the situation on the spread of the COVID-19 Coronavirus is very fluid, and we are keeping our organization in a proactive posture until the situation stabilizes globally. Although we cannot guarantee disruptions will not occur, we can assure you that if there is a change in our ability to supply our customers, we will promptly contact the affected customers. Additionally, we will work with the affected customers to try to mitigate any adverse effects of the COVID-19 Coronavirus.
Thank you for your business and your consideration in this matter.